SHIPPING
'Add To Cart' items are ready to send straight away. Please be aware that if bought alongside 'Pre-order' items, your order will be sent when all items are ready.
'Pre-order' items are made to order, and we will dispatch them as soon as we have handcrafted them for you; this usually takes 90 days, but international orders can take a little longer.
We ship our fabulous replicas worldwide.
Shipping costs are worked out during checkout. They are based on where you are in the world and how heavy your parcel is, which can be very variable.
All items are sent using a second-class postal service. If you wish to have an item sent first class, please contact us for a quote. Many Thanks
RETURNS
If you aren't completely satisfied with your Potted History piece, please get in touch to organise a return. Email us at
clare@rothburycreates.co.uk
Then you can send it back at your own cost in an unused condition within 30 days, and we'll refund you for the cost of the item or items returned. If you include your order number with the returned package, that will speed things up. Please leave any original packaging intact.
Our returns address is:
Potted History, Gregory Court, Rothbury, Northumberland, NE65 7SW
PRODUCT VARIATION
Please be aware that due to items being handmade and finished, colour variations will occur during the making process, and each replica will have some differences. Also, know that the item photographed may not be the one that you receive, and colours can appear differently on different screens. Please ensure you look at all the images to get a fully formed idea of the item you are ordering as we try to capture the variations within the images we share. If you prefer a specific colour variation, please contact us before ordering.
